The defroster fan in our old Subaru stopped working on a frosty morning. I called Hoesly and explained the problem. Couldn't get the car there until noon, but they found time to check it out and found loose wiring, fixed it, and I had the car home that day by 5 pm. Oh, and they gave me a ride home from the shop and picked me up at my house when the car was ready - and we live 7 miles from the shop! Can't beat that for service!