I know little about automobiles except that they need gas, I know where the cap is, and it's a hassle to change a flat; I leave the rest to Hoesly Automotive and relax. It is nice to get a detailed invoice and check sheet that is important to me. If I don't understand something it is patiently explained it to me so I understand, giving me a feeling of satisifaction that the car was properly repaired and I wasn't overcharged. Oh, I forgot, I do know how to open the hood and where the battery is.