My car did not pass emissions because of the need for a software update for my new hybrid battery. This is something the installer should have done, but said they couldn't. EcoHoesly spent 5 days trying every method possible to get the darn thing updated. I was terrified to get my bill, but they didn't charge me for all the extra time it took their technicians or for the loaner car they gave me to drive. And, as an added bonus, my two young girls got to eat some tasty fresh fruit every time we went into the shop.